31/05/2010

Troubles installing Lotus Traveler on iPad...

Although some friends succeed (e.g. David Leedy post), I could not install Traveler on the company iPad :-(

I tried some techniques:

  1. the usual installation via Safari browser:
    automatic profile generation did not work, so I manually generated a a file for Apple, but unfortunately the browser could not manage the profile file....
  2. I also tried to add the mail account through a classic Exchange account
    (see a post from Claudio Borsotti), but I did not succeed either.
I'm looking other ways to accomplish the installation: any ideas?

P.S.
Meanwhile I decided to use the web iNotes interface from Safari browser, but not the Full interface version (not handy at all...), but still the (iPhone) iNotes ultralite web interface... 


7 comments:

Declan lynch said...

There are some 3rd party apps on the iPad that are known to disrupt the .mobileconfig start removing apps till the profile installs then reinstall the apps.

Warren said...

Yep, I've had no problems at all.

Cristian D'Aloisio said...

Thanks for your replies.
It seems that my colleagues cracked the original iPad software...

I will ask my colleague to reset the Ipad to the original sw and see what happens.

Cristian D'Aloisio said...

Now it works!
We reset the iPad to original firmware, without jailbreak and other apps, and it's working...

Fausto Baggio said...

I have the same problem but my ipad never cracked. Anyone know the names of the application that Declan Lynch speek about.

Any other suggesion will be appreciate

thanks

CaioZ said...

Hi my friend, try this workaroud:

IBM says:

http://www-01.ibm.com/support/docview.wss?uid=swg21433147

Answer
1. The iPad browser's user-agent string is different from iPhone and is not automatically recognized during the Traveler set-up process. To the end user, the result of this is that instead of having the Traveler web page tell them that they are connecting with an iPad, they have to click on a button on the Traveler page which tells them to configure their device as an Apple iPhone. Once the button is clicked the Traveler provisioning on the iPad device commences and completes correctly.
2. Not limited to Traveler 8.5.1, there is an incompatibility with some versions of an App Store application called WebProjector. If WebProjector (some, not all versions) is installed on the iPad before Traveler is configured, the configuration file is not given to the OS, so no Traveler setup commences.
Remediation is to remove the WebProjector app before attempting to configure Traveler. Since the WebProjector app is not pre-loaded on the iPad, not all users will encounter this problem. The WebProjector app authors are aware of this issue and are working on a fix.

Cristian D'Aloisio said...

Ciao Claudio,
thanks for your feedback!